1. Are you factory or trade company ?

We have been a professional manufacturer of high-quality pet products for more than 15  years owning two main factories based in Shandong China starting from 2009.  Our experience in the industry ensures that we provide top-notch products that meet international standards. Our dedicated team works tirelessly to innovate and improve our product offerings, ensuring your pets get the best care possible.

2. Can you accept OEM and what is its MOQ? 

Yes, we welcome any kind of customization, including logo, color, pattern and package, to meet your special needs. Our team of designers and engineers can work with you to develop products tailored to your requirements. Whether it’s a new design or an improvement on an existing product, we are here to help. Please provide detailed specifications, and we will bring your vision to life. 

3. What should I do if I can’t meet the MOQ?

Don’t worry. If you can’t reach the MOQ for each item, we suggest you consider our stock items and group sourcing options. We can also send you the latest list of available products for your reference. These are some of our best-selling items, available at lower prices and smaller quantities. Additionally, we often have promotional offers that can help you meet your needs at a lower cost. Contact us to discuss your specific requirements, and we will work to find a suitable solution.

4. How can I get a sample to check your quality?

After price confirmation, you can request samples to check our product quality. Some samples are free of charge, while others may require a sample cost, which will be refunded after you place an order. We offer quick sample delivery, usually within 5-7 days, so you can evaluate our products before making a bulk purchase.

5. What is the lead time for mass production?

The lead time depends on the order quantity and the season. For smaller orders, the lead time is typically 14-25 days, while larger orders may take up to 45 days. Please contact us for specific details based on your order, and we will provide a precise timeline to ensure timely delivery.

6. What certifications do your products have?

Our products are manufactured to meet the highest quality standards and are certified by various international organizations. We hold ISO 9001, CE, BSCI and SGS certifications, ensuring our products are safe and reliable. We continuously strive to meet and exceed industry standards to provide you with the best products for your pets.

7. How do you ensure the quality of your products?

Quality is our top priority. We have a dedicated quality control team that inspects each product at every stage of production, from raw materials to finished goods. We use advanced testing equipment to ensure our products meet international standards. Additionally, we welcome third-party inspections to verify our quality.

8. How can I place an order?

Placing an order is simple. You can contact our sales team via Email or send inquiry directly to discuss your requirements. Once details are confirmed, we will send you a proforma invoice with the order details and payment information. After payment is received, we will start processing your order immediately.

9. Why should you buy from us instead of other suppliers?

We are a professional factory specializing in pet grooming tools, pet cleaning products, pet feeders and fountains. Our main products include grooming brushes, nail grinders, hair trimmers, lint rollers, cleaning balls, pet feeders, pet fountains, pet toys, pet clothes and other pet supplies. We pride ourselves on our strict quality control, competitive prices, and excellent customer service. Regardless of your location, you are our most valued customer, and we strive to meet your needs with the highest level of professionalism and care.

10. Can I visit your factory?

We warmly welcome customers to visit us. Please inform us of your schedule in advance so we can make the necessary arrangements.  Visiting our factory will give you an opportunity to see our production process firsthand and discuss any custom requirements directly with our team.